Fintech
Fintech Nexus Newsletter (14 May 2024): Most Klarna Employees Use In-House AI Tool
We learned already in February, Klarna’s AI chatbot was doing the work of 700 people.
Today Klarna is report on its employees’ internal use of artificial intelligence. Its internal AI-powered assistant, called Kiki, answers 2,000 employee questions a day, and more than 87% of its employees now use it.
Kiki helps manage and distribute internal knowledge and guarantees answers to questions within five seconds.
Klarna’s legal and communications teams also use generative AI. This adoption is expected to improve the company’s bottom line by $40 million this year.
Klarna has embraced OpenAI tools and is proving to be a fintech pioneer in this space. But the company, like everyone else, is just starting to explore the limits of what generative AI can do.
And this technology will improve very very quickly. But Klarna is already showing the benefits that can be achieved.
In the foreground
> Klarna Reports Internal AI assistant answers 2,000 employee questions every day
Klarna reported that more than 87% of employees across the company now use generative AI in their daily work.
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Peter Renton is president and co-founder of Fintech Nexus, the world’s largest digital media company focused on fintech. Peter has been writing about fintech since 2010 and is the author and creator of the Individual fintech podcastthe first and longest running fintech interview series.